ICAM Investigator Training , Expressions of Interest are open for upcoming intakes.
ICAM Investigator Training
Investigate incidents the way
high-accountability industries expect.
River Oak College delivers ICAM Investigator Training online via Canvas, led by industry expert Kenny Robertson. Build practical, real-world investigation capability that focuses on learning, system improvement and fair outcomes, not blame.
Delivered by River Oak College (RTO 46425) in partnership with Infinite Education and Training
About ICAM
A nationally and internationally recognised investigation methodology
The Incident Cause Analysis Method (ICAM) is a structured incident investigation methodology used across high-risk and high-accountability industries worldwide. It focuses on learning, system improvement and fair outcomes rather than blaming individuals. ICAM helps organisations understand why incidents happen and what needs to change to prevent recurrence.
Where ICAM is used
- Mining and resources
- Construction and infrastructure
- Aviation and transport
- Health and aged care
- Government and regulators
- Utilities, energy and manufacturing
Who this training suits
- Safety and WHS professionals
- Leaders and supervisors
- Incident investigators
- Compliance and risk professionals
- HR and operational staff who support investigations
- No prior ICAM experience required
Why now
Regulators, boards and insurers increasingly expect investigations to demonstrate systemic analysis, not just immediate cause. ICAM gives your people a defensible, internationally recognised framework to do that work credibly.
Choose Your Pathway
Two pathways, one trusted methodology
Whether you support investigations as part of a team or lead them end-to-end, there is a pathway built for your role. Participants may start at Assistant Investigator and progress to Lead Investigator as their responsibilities grow.
ICAM Assistant Investigator
For team members who support, contribute to and participate in ICAM investigations.
Special offer , Expression of Interest pricing
- Understand the ICAM methodology and language
- Contribute meaningfully to investigation teams
- Gather and organise evidence using ICAM tools
- Recognise systemic vs immediate causes
- Online delivery via Canvas, self-paced
- Digital credential issued via Credly on completion
ICAM Lead Investigator
For investigators, leaders and safety professionals running investigations end-to-end.
Special offer , Expression of Interest pricing
- Plan, scope and lead full ICAM investigations
- Apply ICAM analysis tools correctly and confidently
- Identify absent or failed defences and systemic causes
- Develop meaningful, evidence-based corrective actions
- Online delivery via Canvas, self-paced
- Digital credential issued via Credly on completion
Not sure which pathway is right for you? Tell us about your role and current responsibilities and our team will help you decide.
What You'll Learn
Practical investigation capability, built around real scenarios
This course is highly practical. Participants work through realistic incident scenarios and develop investigation skills that can be applied immediately in the workplace. The structure mirrors how ICAM investigations actually run, not how a textbook describes them.
01
Conduct Structured Investigations
Scope and plan an investigation, gather evidence in a defensible way, and run it with fairness, rigour and consistency.
02
Identify Systemic Causes
Move beyond immediate human error to surface organisational, task, environmental and individual factors that shape outcomes.
03
Apply ICAM Analysis Tools
Use ICAM analysis charts and frameworks correctly to map contributing factors and absent or failed defences.
04
Develop Corrective Actions
Translate findings into corrective actions that target systems and conditions, not just individual behaviour.
05
Support Organisational Learning
Report investigation outcomes in ways that build trust, drive change and contribute to a fair and learning-focused culture.
06
Defensible Documentation
Produce investigation documentation that withstands scrutiny from regulators, boards, legal counsel and insurers.
Why River Oak College
Built for working professionals, delivered by people who do this work
River Oak College (RTO 46425) is an Australian Registered Training Organisation delivering training to safety, leadership and compliance professionals across the country. ICAM Investigator Training is delivered in partnership with Infinite Education and Training, an education and quality consultancy specialising in quality, compliance and risk.
Industry-Led Delivery
The course is led by Kenny Robertson, a highly respected practitioner with extensive ICAM investigation experience across high-risk industries.
Online via Canvas
100% online, accessible, flexible and self-paced with structured guidance. Designed for working professionals with real schedules.
Universal Design for Learning
Content built using UDL principles so it is accessible, engaging and works for diverse learners, regardless of prior study experience.
Credly Digital Credential
Receive a verifiable digital credential on completion, shareable on LinkedIn, in email signatures and across professional networks.
Practical, Not Theoretical
Real-world scenarios, real ICAM tools, real workplace application. No filler. Skills you can apply on Monday.
Personal Support
You are not a student number. River Oak's team is small, experienced and stays in contact with you through the course.
Your Instructor
Led by Kenny Robertson
Kenny brings extensive hands-on experience leading ICAM investigations across high-risk and high-accountability environments. His delivery style is practical, structured and grounded in the realities of running investigations in operational settings.
Kenny Robertson
Lead Trainer, ICAM Investigator Training
Kenny is a highly respected industry practitioner with deep experience delivering ICAM investigations across high-risk and high-accountability sectors. He has investigated and led teams through serious incidents, contributed to systemic improvements, and trained investigators at every level of seniority.
His approach is grounded in the practical realities of investigation work, the stakeholder pressure, the evidence challenges, the documentation expectations, and the responsibility to do justice to the people involved. Kenny teaches ICAM the way it is actually applied, not the way it is described in a manual.
When you train with Kenny, you are learning from someone who has stood where you will stand.
For Organisations
Bespoke corporate cohorts and face-to-face options
Need to upskill an investigation team, a safety function or an operational leadership group? We deliver private cohorts contextualised to your organisation, sector and risk profile, online, blended, or face-to-face on site.
Train your team, on your terms
We work with safety functions, operational leadership groups and compliance teams to deliver ICAM training that reflects your specific operating context.
- Private cohorts, scheduled around your operations
- Contextualised case studies from your sector or organisation
- Face-to-face delivery available (additional fees apply, quote on request)
- Online and blended formats available
- Volume pricing for groups
- Same Credly digital credential for every participant
We will respond within 1 business day with availability and indicative pricing.
Referral incentive
Refer a colleague, friend or organisation who enrols in an ICAM course and choose your thank-you:
Referrals simply need to mention your name at enrolment.
Frequently Asked Questions
The questions we hear most
Can't find what you are looking for? Reach out to the team directly, we will get back to you within 1 business day.
What is ICAM?
ICAM (Incident Cause Analysis Method) is a structured incident investigation methodology used nationally and internationally. It focuses on learning, system improvement and fair outcomes, rather than blaming individuals. ICAM helps organisations understand why incidents happen and what needs to change to prevent recurrence.
Who uses ICAM?
ICAM is widely used across high-risk and high-accountability industries, including:
- Mining and resources
- Construction and infrastructure
- Aviation and transport
- Health and aged care
- Government and regulators
- Utilities, energy and manufacturing
Who is this training suitable for?
The course is suitable for safety and WHS professionals, leaders and supervisors, incident investigators, compliance and risk professionals, and HR or operational staff who support investigations. No prior ICAM experience is required.
What does the training cover?
Participants learn how to:
- Conduct structured and fair incident investigations
- Identify systemic causes, not just immediate errors
- Apply ICAM analysis tools correctly
- Develop meaningful corrective actions
- Support learning and improvement across organisations
The focus is practical and based on real-world scenarios.
How is the course delivered?
The standard delivery is 100% online via Canvas, designed using Universal Design for Learning (UDL) principles. It is accessible, flexible and self-paced with structured guidance. Face-to-face and contextualised corporate cohorts are also available, with additional fees for in-person delivery.
What credential do I receive?
On successful completion you receive a verifiable digital credential (badge) issued via Credly, alongside recognition from River Oak College (RTO 46425). The credential reflects industry-recognised ICAM investigation capability.
What pathways are available?
There are two training pathways:
- ICAM Assistant Investigator , for those supporting investigations as part of a team
- ICAM Lead Investigator , for those running investigations end-to-end
Participants may start at Assistant level and progress to Lead Investigator depending on their role and experience.
Who delivers the training?
The course is led by Kenny Robertson, a highly respected and experienced industry practitioner with extensive experience leading ICAM investigations across multiple high-risk sectors.
When are the next intakes?
Intakes run regularly. Register your interest and our team will contact you with current intake dates, available pathways and delivery format options that suit your schedule.
Is this course theoretical or practical?
The training is highly practical. Participants work through realistic incident scenarios and develop investigation skills that can be applied immediately in the workplace.
How do I register or express interest?
Submit the Expression of Interest form on this page or contact our Course and Career Advisors directly. Formal enrolment details are provided once intake dates and pathway selection are confirmed with you.
Why choose River Oak College for ICAM training?
River Oak College delivers training that is industry-aligned, practical and structured, designed for working professionals, and supported by experienced educators and practitioners. The ICAM program is delivered in partnership with Infinite Education and Training, an education and quality consultancy specialising in quality, compliance and risk.
Register your interest in ICAM Investigator Training
Submit your details below and our team will be in touch with current intake dates, pathway recommendations and any tailored options for your role or organisation.
- Free, no-obligation conversation
- Pathway advice if you are unsure between Lead and Assistant
- Online and in-person delivery options
- Corporate cohort quotes available on request
- We respond within 1 business day