Certificate III in Business (Records and Information Management)
BSB30120 | River Oak College (Registration Number: 46425)
The Certificate III in Business (Records and Information Management) is a nationally recognised qualification for people building a career in records, document control, or information management. In an era of rapid digital transformation and increasing compliance obligations, skilled records professionals are in demand across government, legal, healthcare, and corporate sectors.
This specialisation covers records classification, information governance fundamentals, document control systems, compliance requirements, and the management of both physical and digital records. You will learn how to apply retention schedules, manage metadata, and work within the legislative frameworks that govern information in Australian workplaces.
River Oak College (Registration Number: 46425) delivers this qualification fully online. If you already have experience working with records or document management systems, Recognition of Prior Learning (RPL) may allow you to complete this qualification more quickly — contact our team to discuss your options.
River Oak College delivers nationally recognised training under the Australian Qualifications Framework (AQF). Registration Number: 46425
Who Is This Course For?
This course suits people entering records or document management roles, existing records officers seeking formal recognition, compliance support staff, government administration workers, and anyone responsible for managing organisational information.
What You'll Study
13 units: 6 core, 7 elective
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BSBCRT311Apply critical thinking skills in a team environmentIn this module, you'll learn how to apply critical thinking skills to generate solutions to workplace problems in a team environment. By the end, you'll have practical skills you can apply directly in your role.
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BSBPEF201Support personal wellbeing in the workplaceIn this module, you'll learn how to advocate for and feel empowered about personal wellbeing in the workplace. You'll build practical skills in developing and applying basic knowledge of factors that may influence wellbeing, both positively and negatively.
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BSBSUS211Participate in sustainable work practicesIn this module, you'll learn how to measure, support and find opportunities to improve the sustainability of work practices. By the end, you'll have practical skills you can apply directly in your role.
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BSBTWK301Use inclusive work practicesIn this module, you'll learn how to recognise and interact productively with diverse groups of individuals in the workplace. By the end, you'll have practical skills you can apply directly in your role.
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BSBWHS311Assist with maintaining workplace safetyIn this module, you'll learn how to assist with implementing and monitoring an organisation’s work health and safety (WHS) policies, procedures and programs as part of a small work team. By the end, you'll have practical skills you can apply directly in your role.
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BSBXCM301Engage in workplace communicationIn this module, you'll learn how to communicate (through written, oral and nonverbal form) in the workplace within an industry. By the end, you'll have practical skills you can apply directly in your role.
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BSBTEC201Use business software applicationsIn this module, you'll learn how to select and use software and organise electronic information and data. By the end, you'll have practical skills you can apply directly in your role.
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BSBTEC301Design and produce business documentsIn this module, you'll learn how to design and produce various business documents. You'll build practical skills in selecting and using a range of functions on a variety of computer applications.
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BSBINS302Organise workplace informationIn this module, you'll learn how to receive, collect, organise and apply workplace information in the context of an organisation’s work processes, record managing and knowledge management systems. By the end, you'll have practical skills you can apply directly in your role.
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BSBINS303Use knowledge management systemsIn this module, you'll learn how to access a knowledge management system, use monitoring and review processes to provide feedback and improve own work practices using the system. By the end, you'll have practical skills you can apply directly in your role.
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BSBINS308Control recordsIn this module, you'll learn how to classify, register, and track records and information about records within an information management system. By the end, you'll have practical skills you can apply directly in your role.
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BSBINS309Maintain business recordsIn this module, you'll learn how to maintain the records of a business on an operational basis. By the end, you'll have practical skills you can apply directly in your role.
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BSBPEF301Organise personal work prioritiesIn this module, you'll learn how to organise personal work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence. By the end, you'll have practical skills you can apply directly in your role.
These elective units have been selected to deliver the most industry-relevant outcomes for this course. All selections meet the qualification's packaging rules. If you have specific goals or prior experience in certain areas, speak with our team — alternative elective combinations may be available.
Career Outcomes
Records Officer
Government & Corporate Services
$52,000 – $68,000
Document Controller
Construction & Engineering
$55,000 – $72,000
Information Management Officer
Healthcare & Legal Services
$52,000 – $68,000
Registry Clerk
Government
$50,000 – $65,000
Compliance Support Officer
Financial Services
$55,000 – $70,000
Key Skills You'll Gain
- Records classification and retention scheduling
- Information governance fundamentals
- Document control systems and workflows
- Digital records management
- Compliance with Australian recordkeeping legislation
- Metadata management and file naming conventions
- Physical and electronic records handling
RPL vs Study: Which Pathway Suits You?
Both pathways lead to the same nationally recognised qualification. Choose the one that fits your experience and goals.
Recognition of Prior Learning (RPL)
WHAT TO EXPECT
- Personalised assessment based on your professional experience
- Credit for skills and knowledge you already possess
- Tailored support and feedback from your Assessor
- Option for targeted gap training if needed
THE PROCESS
Your past work experience, training, and skills are assessed against the qualification requirements. You provide evidence such as work samples, references, and demonstrations. Your Assessor supports you through each step.
IDEAL FOR
Experienced professionals who already have the skills and want formal recognition without repeating what they know.
Check Your RPL EligibilityOnline Study
WHAT TO EXPECT
- 100% online delivery with interactive learning resources
- Qualified trainers providing guidance and feedback
- Practical assessments focused on real workplace application
- Ongoing access to Student Services and trainer support
THE PROCESS
You work with a dedicated Trainer and Assessor to create a learning plan tailored to your professional and personal goals. Study at your own pace with 24/7 access to learning materials.
IDEAL FOR
Learners who prefer guided study and want to build new skills from the ground up.
Start Studying OnlineThe RPL Journey
From first enquiry to qualification. Here's exactly what happens when you choose the RPL pathway.
Preliminary Assessment
Discuss your experience and confirm RPL suitability prior to enrolment.
Online Enrolment
Submit your form and deposit to get started.
Kick-Off Meeting
Review evidence requirements and confirm electives.
Evidence Gathering
Collect documents, work samples, and references.
Assessment Review
Your Assessor evaluates your evidence.
Competency Conversation
Discuss your experience in a one-on-one meeting.
Outcome & Feedback
Receive a detailed report on completed units and gaps.
Gap Training (If Required)
Complete short, targeted training to finalise competency.
Qualification Award
Receive your nationally recognised qualification from River Oak College.
Not sure if RPL is right for you? Our team can assess your eligibility during a free Preliminary Assessment. No cost, no obligation.
Book Your Free AssessmentFrequently Asked Questions
Course duration depends on your chosen pathway. RPL (Recognition of Prior Learning) typically takes 3 to 6 months, as it assesses your existing skills and experience. The online study pathway is self-paced -- most students complete within 12 to 24 months depending on the qualification level.
Recognition of Prior Learning (RPL) is a formal process where your existing skills and experience are assessed against the course requirements. If eligible, it may reduce the amount of study you need to complete. You provide evidence such as work samples, employment references, and other documentation that demonstrates your competency. If you think you might qualify, our team will review your background and guide you through the next steps.
We offer flexible, interest-free payment plans to make your qualification affordable. You can choose to pay weekly, fortnightly, or monthly, whatever suits your budget. There's no credit check required, and you can start studying once your plan is set up. Contact our enrolment team to arrange a plan that works for you.
Yes. River Oak College (Registration Number: 46425) delivers nationally recognised qualifications under the Australian Qualifications Framework (AQF). All qualifications are accepted by employers and institutions across Australia.
Absolutely. Our courses are delivered 100% online and designed for working professionals. You study at your own pace with 24/7 access to learning materials. There are no scheduled classes or mandatory attendance. You fit study around your work, family, and lifestyle commitments.
Every student is assigned a dedicated trainer/assessor who provides personalised support throughout your course. You'll have access to our student support team via phone, email, and live chat. We also provide study guides, assessment templates, and additional resources to help you succeed. If you need extra time or assistance, we're always happy to work with you.
Entry Requirements
There are no mandatory entry requirements for this course. To get the most out of it, you should:
- Have basic digital literacy skills (using email, websites, and word processing)
- Be comfortable reading, writing, and communicating in English
- Have access to a computer or device with internet access
If you're unsure whether this course is right for you, our Course Advisors are happy to chat and help you decide.
Before You Enrol
All applicants complete a short Language, Literacy and Numeracy (LLN) assessment online before we issue enrolment paperwork.
Pricing
Already working in a relevant role?
If you already have relevant work or business experience, you may be eligible for RPL. Our team can help you find the right pathway.
Already experienced?
RPL: RECOGNITION OF PRIOR LEARNING
If you already have the skills and knowledge from your career, RPL lets you get formally recognised without repeating what you know. Submit evidence of your experience and our assessors will map it against the unit requirements.
$1,195
$995
or from $39/week over 26 weeks
Get Started with RPLReady to learn?
ONLINE LEARNING
Study online at your own pace with guided learning content, practical assessments, and trainer support. Flexible delivery designed for working professionals.
$2,995
$2,395
or from $31/week over 78 weeks
Start StudyingNot sure which pathway suits you?
Many students combine RPL for units where they have experience with Study for new areas. Contact us to discuss your best option.
Flexible payment plans available: weekly, fortnightly, or monthly.
Credit Transfer
If you have already completed the same unit of competency with another Registered Training Organisation, you may apply for Credit Transfer. Each equivalent unit attracts a per-unit discount from the total course fee. Contact us with your transcript for an assessment.
How to Enrol
Getting started is simple. Here's what to expect for both pathways.
Talk With Us
RPL: Free Preliminary Assessment. Send your résumé and any previous qualifications so we can confirm suitability.
Study: Course Advisor discussion to confirm goals, electives and any prerequisites.
Complete Your LLN Assessment
All applicants complete a short Language, Literacy and Numeracy (LLN) assessment online before we issue enrolment paperwork.
Enrolment Form & $500 Deposit
Once suitability is confirmed and LLN is complete, we send your enrolment form. Return the form and pay the $500 deposit to secure your place.
Get Started
Study: Receive login details, access the learning platform and meet your Trainer and Assessor.
RPL: You are paired with an Assessor and begin the RPL journey.
What Our Students Say
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Enquire Now
Have questions about Certificate III in Business (Records and Information Management)? Get in touch and we'll help you find the right pathway.
Completion of this course does not guarantee employment or business success. Outcomes depend on individual effort, market conditions, and external factors outside our control. River Oak College | Registration Number: 46425